Privacy Policy

1. Introduction

At Verena Tours, we value your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, store, and safeguard your information when you visit our website, interact with our services, or communicate with us.

By accessing or using our website and services, you agree to the terms of this Privacy Policy.

2. Information We Collect

We may collect the following types of information:

a) Personal Information

• Name
• Email address
• Phone number
• Postal address
• Company name
• Travel or event preferences

This information is collected through contact forms, enquiry forms, booking forms, WhatsApp chats, emails, and other communication channels.

b) Transaction Information

• Booking details
• Service preferences
• Payment-related information

Note: Payment information is processed securely via third-party payment gateways. Verena Tours does not store card or banking details.

c) Technical & Usage Data

• IP address
• Browser type and device information
• Pages visited and time spent on the website
• Cookies and analytics data

3. Purpose of Data Collection

We use your information for the following purposes:

• To respond to enquiries and provide requested travel or event services
• To process bookings, reservations, and payments
• To send confirmations, itineraries, invoices, and service updates
• To improve website functionality, performance, and user experience
• To send promotional or marketing communication (only with your consent)
• To comply with legal and regulatory obligations

All communications and documents shared with Verena Tours are treated as confidential.

4. Legal Basis for Processing (GDPR Compliance)

For users covered under GDPR, we process personal data based on:

• Your consent
• Performance of a contract
• Compliance with legal obligations
• Legitimate business interests, without overriding your rights

5. Information Sharing & Disclosure

We do not sell, rent, or trade your personal data. We may share limited information only with:

• Service Providers & Partners: Hotels, airlines, transport operators, event venues, ground handlers, and vendors required to deliver services
• Legal & Regulatory Authorities: When required under applicable law or government regulations

All third parties are contractually bound to protect your data and use it only for service delivery purposes.

6. Cookies & Tracking Technologies

Our website uses cookies and analytics tools (such as Google Analytics) to:

• Understand visitor behavior
• Improve website performance
• Enhance user experience

You can control or disable cookies through your browser settings. Please note that disabling cookies may affect certain website functionalities.

7. Data Security

We implement reasonable technical and organizational security measures to protect your data from unauthorized access, loss, misuse, alteration, or disclosure. Sensitive information, including payment data, is encrypted and processed through secure and trusted third-party systems.

8. Data Retention

We retain personal information only for as long as necessary to:

• Fulfill service requirements
• Comply with legal, accounting, or regulatory obligations

Once data is no longer required, it is securely deleted or anonymized.

9. Your Rights

Under Indian IT Act, 2000

You have the right to review, correct, or update your personal information by contacting us.

Under GDPR

You have the right to:

• Access your personal data
• Request correction or deletion
• Withdraw consent at any time
• Restrict or object to processing
• Request data portability

Requests can be made by emailing us.

10. Email & Marketing Communication

We send marketing emails only to users who have opted in. You may unsubscribe at any time by clicking the unsubscribe link in our emails or contacting us directly.

11. Third-Party Links

Our website may contain links to third-party websites. Verena Tours is not responsible for the privacy practices, policies, or content of external websites.

12. Policy Updates

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with a revised effective date. Continued use of the website indicates acceptance of the updated policy.

13. Contact Information

For any questions, concerns, or requests related to this Privacy Policy or your personal data, please contact us at:

info@verenatours.in