Disclaimer, Data Protection & Legal Compliance

Disclaimer

You agree that you are solely responsible for evaluating and assuming all risks associated with the use of any content on this website, including reliance on its accuracy, completeness, or usefulness. Verena Tours does not warrant or guarantee that the content, itineraries, images, pricing, availability, or service descriptions on this website are free from errors, inaccuracies, or omissions.

All information, products, and services on this website are provided on an “as is” and “as available” basis, without any warranties, express or implied.

Limitation of Liability

To the maximum extent permitted under applicable law, Verena Tours, its affiliates, directors, officers, employees, agents, and suppliers shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising from or related to:

• Use or inability to use this website
• Errors, inaccuracies, or omissions in content or pricing
• Delays, cancellations, or service failures by third-party suppliers
• Transmission of viruses or harmful components
• Technical failures, system outages, or network disruptions

Your sole and exclusive remedy for dissatisfaction with this website is to discontinue its use.

Compliance with Indian IT Act, 2000

In accordance with the Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011:

• Verena Tours collects, stores, processes, and uses personal data only for lawful purposes connected with providing travel and related services.
• Reasonable security practices are implemented to protect personal and sensitive personal data from unauthorized access, misuse, loss, or disclosure.
• Personal data is collected with user consent and may be withdrawn, subject to legal and contractual obligations.
• Users may review, correct, or update their personal information by contacting Verena Tours.

GDPR Compliance (For EU / EEA Users)

Where applicable under the General Data Protection Regulation (EU) 2016/679 (GDPR):

• Verena Tours acts as a Data Controller for personal data collected through this website.
• Personal data is processed lawfully, fairly, and transparently for specified and legitimate purposes.
• Data collected is limited to what is necessary for inquiries, bookings, payments, and service fulfillment.
• Users have the right to:
  • Access their personal data
  • Rectify inaccurate or incomplete data
  • Request erasure (“Right to be Forgotten”)
  • Restrict or object to processing
  • Request data portability
• Personal data is retained only for as long as required to meet business, legal, or regulatory obligations.

Disclosure of Information

Verena Tours may preserve or disclose personal or non-personal information when required:

• By law, regulation, court order, or governmental authority
• To enforce these terms and conditions
• To investigate or prevent fraud, security breaches, or unlawful activity
• To protect the rights, property, or safety of Verena Tours, its users, partners, or the public

Third-Party Services & Bookings

When you make a booking or reservation, relevant personal information (such as name, contact details, and payment details) may be shared with third-party suppliers including hotels, airlines, transport providers, and ground operators solely for service fulfillment.

Verena Tours is not responsible for acts, omissions, delays, cancellations, or service quality issues caused by third-party suppliers.

Indemnity

You agree to indemnify, defend, and hold harmless Verena Tours, its directors, officers, employees, affiliates, and agents from any claims, damages, losses, liabilities, or expenses (including legal fees) arising out of:

• Your use of this website or services
• Content submitted or transmitted by you
• Violation of these terms or applicable laws
• Infringement of any third-party rights

User Account & Security

If you create an account, you are responsible for maintaining the confidentiality of your login credentials and for all activities conducted through your account. Verena Tours shall not be liable for unauthorized use resulting from user negligence.

Legal Capacity

By using this website, you confirm that you are 18 years of age or older and legally competent to enter into binding agreements under Indian law.

Confidentiality & Public Content

Personal information shared privately will be treated as confidential, subject to legal obligations. Content posted in public areas such as reviews, comments, or social media integrations shall not be considered confidential.

Governing Law & Jurisdiction

These terms are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts of Mumbai, Maharashtra, India.